Terms and Conditions

1. Who we are and these terms

coreve is a software platform run by COREVE LIFESTYLE PRIVATE LIMITED (CIN U15201KL2025PTC091802), registered at 21/152, CORRAZON, KOCHI UNIVERSITY, Kalamassery, Ernakulam, Kerala - 682022 (“coreve”, “we”, “us”). It helps online brands run a network of local Digital Digital Franchisees and Affiliates, and tracks the orders those partners bring in.

If you do not agree to these terms, please do not create an account or use coreve. If you use coreve for a company, you confirm you are allowed to accept these terms for it.

2. What the words mean

• Store Owner: the business that subscribes to coreve and connects its online store, and the people it invites to its team.
• Digital Franchisee and Affiliate (together Partners): people who promote for a Store Owner and earn partner margin on orders credited to them. A Digital Franchisee is linked to an area (territory); an Affiliate is not.
• Customer: a person who buys from a Store Owner's online store.
• Partner Agreement: the agreement between a Store Owner and a Partner about commission, returns and payment. It is a separate agreement; coreve is not a party to it.
• Platform: the coreve website, dashboards, tracking script, connector plugin and everything behind them.

3. Your account

• You must be at least 18 years old and able to enter a binding contract.
• Sign-up and log-in use a one-time code sent to your mobile number. There is no password. Keep your phone and your codes private; anything done with your code is treated as done by you.
• The details you give (name, mobile number, email, business details, GSTIN, payment details) must be true and kept up to date.
• A Store Owner is responsible for everything its team members do on the Platform and for removing people who should no longer have access.
• One person, one account. Do not share an account or create accounts to get around a rule or a suspension.

4. What coreve does (and does not do)

coreve records which Partner brought in an order, works out commission under the rules the Store Owner has set, shows each person the numbers they are allowed to see, and helps the Store Owner keep track of what is owed. We provide the software. We do not sell the Store Owner's products, we are not the seller of any order, and we do not employ, represent or guarantee any Store Owner or Partner.

• No guarantee of earnings. Commission depends on real orders that are delivered and not returned. Nothing on the Platform, in an example or in a pitch is a promise of income.
• We do not hold or pay out partner money. Commission is owed by the Store Owner to the Partner. The Store Owner pays Partners directly and records the payment on the Platform. coreve only keeps the record and the stages (Waiting, Available, Paid).
• Tracking is not perfect. Referral tracking depends on links, cookies, the Store Owner's own checkout and the connection to their store. We work hard to be accurate but cannot promise that every order is attributed.

5. Store Owners

• You are responsible for your products, prices, orders, delivery, returns, customer service, taxes and legal compliance, and for the accuracy of what you tell Partners.
• You must set up the connection to your store as shown in the Setup Guide and keep it working. If the connection fails, orders may not be recorded.
• You decide the commission rules (Digital Franchise Pool, Margins, cross-territory rate, return window) and you are bound by them once Partners have earned under them. Changes apply to new orders, not to orders already placed.
• You must pay your Partners what they have earned, on the schedule you have set, and keep payment records accurate. A dispute between you and a Partner is between the two of you.
• You must have the right to give us your customers' information, and to show to Partners only what the Platform allows (see the Privacy Policy).

6. Digital Franchisees and Affiliates

• Your relationship is with the Store Owner, under the Partner Agreement. You are not an employee, agent or partner of coreve or of the Store Owner unless they separately agree so in writing.
• You may be approved, suspended or removed by the Store Owner. Money already earned stays payable by the Store Owner as stated in the Partner Agreement.
• You must promote honestly: no false claims about the brand or its products, no spam, no misuse of other people's names, and no fake or self-arranged orders to earn commission.
• The territory a Digital Franchisee is given belongs to that Digital Franchisee; a cluster given to one Digital Franchisee is not given to another.
• Keep your payment details (UPI or bank) correct. We are not responsible for a payment sent to the details you gave.

7. Plans, fees and billing

• Plans. coreve offers plans (currently Grow and Scale) at the prices shown on our Pricing page, billed monthly or yearly. The Grow plan also has a platform fee on orders credited to Partners, as shown on that page. All prices are in Indian rupees and exclude GST, which is added at 18% (or the rate in force).
• The package is locked. The plan you choose is locked to your store's website address and cannot be upgraded or downgraded. It stays the same if you cancel and sign up again for the same website, even with a new account.
• Read-only until you subscribe. You can sign up and look around the dashboard without paying. Adding or changing things needs an active subscription.
• Automatic payment. Monthly plans and the monthly platform fee are charged automatically through Razorpay from the UPI or card you save. You authorise these charges when you save the method. Yearly plans, and any amount above the automatic limit, are paid with a payment link. We never see or store your full card number or UPI PIN.
• Invoices. We issue a GST tax invoice for every charge, in the name of COREVE LIFESTYLE PRIVATE LIMITED (GSTIN 32AAMCC4007A1ZE).
• If a payment fails. We try your saved methods in order and retry for five days. If it is still unpaid your account is marked overdue, and after ten days it is suspended until you pay. Order tracking and your Partners' dashboards keep working during a suspension, so Partners can still see what they have earned.
• Price changes. We may change prices for future periods with at least 30 days' notice. A change does not affect a period you have already paid for.

8. Cancelling, suspension and ending

• You can cancel your subscription at any time. When you cancel, tracking stops for new orders. Orders already in their waiting period continue to the Available stage, and your Partners keep read-only access for 60 days.
• Fees already paid are not refunded, except where the law says otherwise or where we charged you in error, in which case we will correct it.
• We may suspend or end an account if these terms are broken, if payment is not made, if we reasonably suspect fraud or misuse, or if the law requires it. Where we reasonably can, we will tell you why first.
• Sections that by their nature should continue (payment owed, ownership, liability, governing law) continue after the account ends.

9. Acceptable use

You must not:

• break the law, or use coreve for anything fraudulent, misleading or harmful;
• create fake orders, fake accounts or self-dealing arrangements to earn or inflate commission;
• try to see information you are not allowed to see, or get round the rules about territory, attribution or who can see what;
• copy, scrape, reverse-engineer, overload or attack the Platform, or interfere with its security;
• use customers' information for anything other than running your own business with that Store Owner, or send them unwanted messages.

10. Your data and privacy

How we collect and use personal information is explained in our Privacy Policy. In short: a Store Owner decides what to do with its own customers' information and we process it for the Store Owner to run the Platform; Partners never see a customer's mobile number, email or street address; and your payment details are stored encrypted.

11. Ownership

The Platform, the coreve name and logo, the software, designs and texts belong to COREVE LIFESTYLE PRIVATE LIMITED or its licensors. You get a limited, non-exclusive right to use the Platform while your account is active, for its intended purpose. You keep ownership of the information and content you put on the Platform, and you give us the right to use it to run and improve the Platform for you.

12. Other services we rely on

coreve works with services we do not control, such as Shopify, WooCommerce, Razorpay (payments), SMS and messaging providers and hosting providers. Their own terms apply to your use of them, and we are not responsible for their outages or actions. A link to WhatsApp or another service is just a link; nothing is sent until you send it.

13. Warranties and liability

• The Platform is provided “as is”. We aim for it to be available and accurate but cannot promise it will be uninterrupted or free of errors. Please check numbers that matter before relying on them.
• To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost orders or lost commission, or for anything caused by the Store Owner, a Partner, a customer or a service we do not control.
• To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that cannot be limited by law, such as for fraud or wilful wrongdoing.
• You agree to compensate us for loss caused by your breach of these terms or by your misuse of the Platform, including claims from your customers or Partners that arise from your own acts.

14. Governing law and disputes

These terms are governed by the laws of India. Please first write to us so we can try to settle a problem informally. If we cannot, the courts at Ernakulam, Kerala have exclusive jurisdiction, subject to any rights you have under consumer or other laws that cannot be waived.

15. Changes to these terms

We may update these terms. We will change the date and version above, and for important changes we will tell you in the dashboard or by message before they apply. If you keep using coreve after a change takes effect, you accept it. If you do not accept, you can cancel.

16. Contact us

COREVE LIFESTYLE PRIVATE LIMITED, 21/152, CORRAZON, KOCHI UNIVERSITY, Kalamassery, Ernakulam, Kerala - 682022. CIN U15201KL2025PTC091802. GSTIN 32AAMCC4007A1ZE.

Email: connect@mycoreve.com. WhatsApp: +91 97782 15961.